Terms and conditions
To keep everything running smoothly, the following terms apply.
Salon appointments
Cancellations
- Cancelling is free of charge up to 48 hours before the appointment.
- If you cancel less than 48 hours before the appointment, 50% of the treatment price is charged.
- If you do not show up, the full amount is charged.
Arriving on time
Please be on time. If you are late, the treatment may be shortened or up to 1/3 of the price may be charged extra.
Bookings are binding
By booking an appointment you agree to these terms. Repeatedly missing appointments may lead to future bookings being refused.
Use of photos
Photos of treatments may be used for promotion (social media, website). If you would rather they were not, please say so beforehand.
Prices
Current prices are shown on the website and in the salon. Prices may change without prior notice.
Personal data
Your details (name, address, phone number, email) are only used for administration and invoicing in case of a late cancellation or no-show.
Thank you for your understanding and respect for my time and work.
Extensions terms
- After a new set is fitted, you come back after a week for a blow-dry check.
- When you agree to have extensions, a 50% deposit is due.
- + € 30 per row for custom colouring.
- 10% off when you take the products straight after a new set.
- The guarantee on extensions only applies if you use the recommended products and have all work done at Hair and Beyond.
- The consultation is free.
- Hair in stock is usually 50 cm. Other lengths or shades can be ordered if they are not in stock.
Online shop
The online shop is run by Hair and Beyond, Lore Monteyne, Zomerlandstraat 6, 8870 Izegem, BE 0750.494.641. Questions about an order: info@hairandbeyond.be or 0456 26 70 82.
- All prices are in euros and include VAT.
- Delivery by bpost (track & trace) within Belgium: € 8.46 per order.
- Collecting from the salon in Izegem is free. You will be notified when your order is ready.
- Products that are not in stock are ordered in for you; delivery then takes longer.
- You pay securely online via Mollie.
- After payment you receive a confirmation by email.
Returns and refund policy
1. Right of withdrawal
As a consumer in Belgium, you have the right to cancel your purchase within 14 days of receipt without giving a reason, and to return the product. This period starts on the day you received the product.
2. Returning products
- To return a product, contact us at info@hairandbeyond.be to start the return.
- Products must be returned unused, in their original condition and original packaging.
- Return costs are in principle paid by the customer, unless the product was damaged or defective on receipt.
3. Exclusions
For hygiene reasons, opened hair care products (for example shampoos, conditioners and styling products) cannot be returned.
4. Refunds
Once the returned product has been received and checked, we refund the purchase amount within 14 days, using the same payment method you paid with.
5. Defective or incorrect products
If you receive a defective or incorrect product, please contact us within 14 days. We will arrange a free replacement or a full refund.